Return & Refund Policy

At Electro Skhawa, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, with all original tags attached, and in its original packaging. Proof of purchase or receipt is required.

To initiate a return request, please contact us at support@electroskhawa.com. If your return is approved, we will provide instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

No Refund Policy

Please note that we do not offer refunds for change of mind, incorrect purchases, dissatisfaction with product preferences, or any reason other than product defects, damage, or shipping errors.

Customers may be eligible for an exchange, store credit, or replacement at our discretion, provided the returned item meets the eligibility requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A defective product

• A damaged product

• An incorrect item

Contact us immediately at support@electroskhawa.com with photos and details of the issue.

After reviewing and verifying the claim, we will provide a full refund or a replacement at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Personal care and hygiene products

• Perishable goods

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you have questions regarding a specific item, please contact us before making a purchase.

Exchanges

If you wish to exchange an item, please contact us within 30 days of receiving your order. Exchange requests are subject to product availability and approval.

If your product is confirmed to be defective, damaged during transit, or if you received the wrong item, we will process a full refund to your original payment method.

Once the return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds are typically processed within 10 business days, depending on your payment provider.

If you have not received your refund after 15 business days from approval, please contact us at support@electroskhawa.com.